Samsung Delivers First Computer Aided Dispatch Solution with Galaxy Smartwatches

Samsung CAD solution
Image: Samsung Insights

Samsung Electronics America partnered up with the leading public safety solution providers Northrop Grumman, CentralSquare Technologies, Caliber Public Safety and Tyler Technologies, to extend the reach of Computer Aided Dispatch (CAD) with Samsung Galaxy smartwatches.

Outfitted with the custom IP68/MIL-STD Galaxy smartwatches, a broader range of responders – such as those on bicycles and horseback – can receive and respond to emergency dispatches and changing dispatch call status.

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“Public safety is now moving to achieve real benefits from the Internet of Life Saving Things (IoLST), thanks to crucial advances in hardware and software capabilities,” said TJ Kennedy, Co-Founder of the Public Safety Network. “Samsung bringing CAD to its market-leading Galaxy smartwatches is a great example of this, and another example of how the company is committed to innovation and technical leadership in the public safety space.”

The CAD app solutions all leverage Samsung Knox, a defense-grade mobile security platform built into Samsung devices. They also use Samsung Knox Configure, a cloud-based service to deploy and customize multiple devices at scale over-the-air. CAD solution providers are able to design and configure the Galaxy smartwatches with the Tizen OS and Samsung Knox to the specific needs of their public safety agencies, as well as enable secure management of the devices once deployed.

Samsung CAD solution
Image: Creative commons

The Solutions Available Now Include:

Northrop Grumman CommandPoint®. CommandPoint Mobility for wearables brings CAD interaction to the fingertips of first responders operating on foot, bicycle/motorcycle, horseback, or any other scenario by delivering distinct patterns of vibration and screen colors to quickly alert responders to critical information while keeping their hands free for other tasks.

Caliber Public Safety PocketCop®. Using PocketDop, first responders can receive CAD Call assignments and mark themselves enroute, on scene and clear from an assignment, or as On Duty/Off Duty.

Central Square Technologies Field Ops. The Field Ops app connects to Inform CAD, allowing the officer to send their location back to dispatch, change their status, see and feel (through haptic feedback) a hot return on a query that was run, see the details of an incident, and receive help without having to send a message as the watch detects when an officer is in a struggle or running.

Tyler Technologies New World ShieldForce™. New World ShieldForce app on Samsung smartwatches will allow officers to self-dispatch in response to an active call for service, as well as participate in chat messages, and receive immediate updates and status changes on incidents directly from the watch.

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“The Galaxy smartwatch solutions we have developed with our partners Northrop Grumman, CentralSquare Technologies, Caliber Public Safety and Tyler Technologies solve for a range of mobile challenges in the field,” said Reg Jones, U.S. Head of Public Sector, Samsung Electronics America.

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Ramona Socher
Ramona Socher is Online Editor at WT | Wearable Technologies